FAQ

How to store nicotine:

Storing nicotine at home for DIY e-juice requires careful consideration to ensure safety and longevity. Nicotine is a hazardous substance and should be handled with care. Here are some guidelines on how to properly store nicotine:

  1. Store in a Cool, Dark Place:

    • Nicotine degrades faster when exposed to heat and light. Store it in a cool, dark place, away from direct sunlight and heat sources.
    • Consider refrigeration or freezer storage for long-term preservation. If you choose this method, make sure the bottles are well-sealed to prevent moisture from getting in.

  2. Control Temperature:

    • If refrigerating or freezing nicotine, allow it to come to room temperature before using. This helps prevent condensation inside the bottle, which can lead to contamination.
    • Avoid drastic temperature changes, as they can affect the quality of the nicotine.

  3. Keep Away from Air and Moisture:

    • Oxygen and moisture can also degrade nicotine. Make sure the bottles are tightly sealed to minimize exposure to air.
    • Use nitrogen or argon gas to displace oxygen before sealing the bottle, especially for long-term storage.

  4. Label Clearly:

    • Clearly label the bottles with the nicotine concentration, date of purchase, and any other relevant information.
    • If you mix different concentrations, note the final concentration on the label.

  5. Secure Storage:

    • Keep nicotine out of reach of children and pets, and preferably in a locked cabinet or storage box.
    • Educate household members about the dangers of nicotine, especially if they are not familiar with its toxicity.

  6. Personal Protective Equipment (PPE):

    • Wear appropriate personal protective equipment, such as gloves and eye protection, when handling nicotine.

  7. Emergency Measures:

    • Have a plan in case of accidental exposure. If nicotine comes into contact with skin, wash it thoroughly with soap and water. In case of ingestion, seek immediate medical attention.

Returns and Exchange Policy

At Nicotine To Go, we prioritize the quality of our products to ensure your satisfaction. Due to the nature of our nicotine products, we adhere to a strict returns and exchange policy. We want you to enjoy your purchases to the fullest, and we’re here to assist in the rare instance of an error with your order.

Returns

We accept returns only in the event of an error with the product sent. If you receive an incorrect or damaged item, please contact our customer service within 48 hours of receiving your order. Our team will work diligently to address the issue and provide a resolution.

Exchange

We do not offer exchanges for nicotine products unless there has been an error in the product sent.

Refunds

Refunds are issued solely for items that were sent in error. Once the returned product is received and inspected, we will process the refund within 24 hours to the original method of payment.

Conditions for Returns

  • Products must be unused, unopened, and in their original packaging.
  • Returns must be initiated within 48 hours of receiving the order.
  • Proof of purchase is required for all return requests.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on opened or used nicotine products unless there is a verified error in the product sent.

Shipping Policy

At Nicotine To Go, we prioritize the safe and reliable delivery of our products. As a result of regulations surrounding the shipment of certain items classified as dangerous goods, we exclusively utilize Canada Post for all our shipping needs.

Shipping Partners

We partner solely with Canada Post to ensure the secure delivery of our products. While we understand the importance of varied shipping options, safety and compliance with regulations governing dangerous goods are paramount.

Shipping Destinations

We offer shipping within Canada only. Please note that due to restrictions on certain items, there may be limitations on shipping to certain areas. Additionally, customers are responsible for familiarizing themselves with their local regulations regarding the receipt of specific products.

Shipping Times

Orders are typically processed within 24 to 48 hours of purchase. Please note that delivery times may vary based on your location and Canada Post's shipping schedules. Once your order is processed, you will receive a tracking number to monitor your shipment's progress.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout for your review before finalizing your purchase.

Delivery Requirements

For orders containing items classified as dangerous goods, Canada Post may have specific delivery requirements. Customers must be aware and comply with any age verification or additional delivery guidelines set by Canada Post for these items.

Order Tracking

Once your order has been processed, a tracking number will be provided via email. You can use this number to track your shipment's progress on the Canada Post website.

Contact Us

For any inquiries or concerns regarding shipping, please contact our customer service team at info@nicotinetogo.ca. We are committed to providing assistance and ensuring a seamless shipping experience for our valued customers.