Privacy Policy

At Nicotine To Go (“we,” “us,” or “our”), your privacy is important to us.

We are committed to protecting your personal information and being transparent about how it is collected, used, stored, and shared. This Privacy Policy explains what information we collect when you visit our website, create an account, place an order, contact us, or interact with our services.

Nicotine To Go is a Canadian business based in Airdrie, Alberta, and we handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Payment Information

We do not store complete credit card information on our website. Payment transactions are securely processed through trusted third-party payment providers using encrypted connections.

Payment providers may collect and process payment information according to their own privacy policies. We do not sell, rent, or share customer payment information with unauthorized third parties.

Personal Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact us, or interact with our services.

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order history and account information
• Information required to process and fulfill orders

You may browse our website without creating an account; however, certain features and services require personal information to function properly.

Device and Usage Information

When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, device information, time zone, pages viewed, referral information, and how you interact with our website.

This information helps us improve website performance, enhance your browsing experience, maintain website security, prevent fraud, and better understand how visitors use our website.

We may use cookies, web beacons, and analytics technologies for these purposes.

Advertising, Analytics, and Marketing Tools

We may use third-party services, including Google Analytics, Meta (Facebook) tools, email marketing platforms, and other analytics or marketing services, to understand website traffic, measure marketing effectiveness, improve our services, and provide relevant information about our products.

These services may use cookies or similar technologies to collect information about your interactions with our website.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Provide order confirmations, shipping updates, and customer support
• Respond to questions and inquiries
• Manage customer accounts
• Improve our website, products, and services
• Detect fraud and maintain website security
• Send newsletters, product updates, and promotional offers where you have provided consent (you may unsubscribe at any time)
• Analyze website traffic and customer behaviour to improve the customer experience
• Meet accounting, tax, and legal requirements

Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties.

We may share information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Analytics providers
• Email marketing providers
• Website and e-commerce service providers

These providers receive only the information necessary to perform services on our behalf and are responsible for handling information according to their own privacy policies and applicable requirements.

We may also disclose personal information where required by law or when necessary to protect our legal rights, customers, or business.

Data Security

We use reasonable security measures to help protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, maintain security, analyze website traffic, and enhance your browsing experience.

Cookies may be used for essential website functions, including remembering items added to your shopping cart, maintaining shopping sessions, processing your checkout securely, and helping provide a smoother browsing experience.

We may also use cookies and similar technologies for analytics and marketing purposes to better understand how visitors use our website and improve our services.

You can adjust your browser settings to manage or disable cookies, although some website features, including shopping cart and checkout functionality, may not function properly.

Age Restrictions

Nicotine To Go products and services are intended only for individuals who are legally permitted to purchase nicotine products in their province or territory.

We do not knowingly collect personal information from individuals who are not legally permitted to purchase our products or use our services. If we become aware that personal information has been collected from an individual who is not legally eligible, we will take reasonable steps to delete that information where permitted by applicable law.

Third-Party Links

Our website may include links to third-party websites, services, or platforms.

These third parties operate independently and may have their own privacy policies and practices. Nicotine To Go is not responsible for the privacy practices, content, or security of third-party websites.

Your Privacy Choices

We believe you should have control over your personal information and online advertising preferences.

If you wish to manage or opt out of certain advertising, analytics, or personalization services, the following resources may be helpful:

• Google Ad Settings – Manage how Google personalizes advertisements.
• Google Analytics Opt-out Browser Add-on – Prevent Google Analytics from collecting information about your visits.
• Meta Ad Preferences – Manage advertising preferences for Facebook and Instagram.
• Digital Advertising Alliance of Canada (DAAC) AdChoices – Learn about interest-based advertising and opt out of participating advertising providers in Canada.

Please note that opting out of personalized advertising does not prevent advertisements from being displayed. You may still see ads that are not based on your interests.

Data Retention

We retain customer and order information as required for business operations, accounting, tax reporting, fraud prevention, and legal obligations.

Where permitted by applicable law, you may request access to, correction of, or deletion of your personal information by contacting us. Certain information may be required to be retained to meet legal or regulatory requirements.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information where permitted by law
• Withdraw consent for marketing communications at any time by using the unsubscribe link included in our emails

Policy Updates

Nicotine To Go reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our business practices, services, technology, or legal requirements.

Changes may be made without individual notice to customers. Updated Privacy Policy information will become effective once posted on this website.

We encourage customers to review this Privacy Policy periodically to remain informed about how we protect personal information.

Related Policies

For information regarding website use, purchases, product responsibilities, returns, and other customer terms, please review our Terms and Conditions.

Contact Us

If you have questions about this Privacy Policy or how your personal information is collected, used, or stored, please visit our customer support page or contact us directly.

Nicotine To Go
P.O. Box 10595
Airdrie, AB T4A 0H8
Canada

Email: info@nicotinetogo.ca

Thank you for trusting Nicotine To Go. We appreciate the opportunity to serve you and remain committed to protecting your privacy.

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